Contact Information

Business name: Cedarvale & Rowan

Business address:
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Phone: +1 (647) 742-1936

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Effective date: 9 July 2026

1. Customer Support

For general questions about products, sizing, orders, payment, shipping, delivery, website use or account support, contact our customer support team.

Email: support@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

2. Returns and Refunds

For return requests, refund questions, exchanges, damaged products, defective products, incorrect items or order issues, contact our returns team before sending any item back.

Returns email: returns@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

Please include your order number, full name, email address used for the order, product details and photos if the item is damaged, defective or incorrect.

3. Privacy Requests

For privacy questions, access requests, correction requests, marketing consent questions, breach questions or privacy complaints, contact our privacy team.

Privacy email: privacy@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

4. Business Address

Cedarvale & Rowan
180 Colin Ave
Toronto, ON M5P 2C6
Canada

This address is used for business contact and policy purposes. Please do not send returns to this address unless your return has been approved or we have instructed you to do so.

5. Return Address

Unless we provide a different authorised return address in writing, approved returns should be sent to:

Cedarvale & Rowan
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Returns email: returns@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

6. Support Hours

Our support hours are Monday to Friday, 9:00 AM to 5:00 PM ET, excluding Canadian federal public holidays, Ontario public holidays and exceptional operational closures.

7. Response Time

We aim to respond to customer enquiries within 1 to 3 business days. During peak periods, sale events, public holidays or unexpected operational disruptions, response times may be longer.

8. Information to Include With Support Requests

To help us assist you quickly, please include:

• Your full name.
• Your order number, if applicable.
• The email address used to place the order.
• A clear description of your question or issue.
• Photos of the product, packaging or shipping label if relevant.
• Your preferred contact method.

9. Legal and Compliance Contact

For legal notices, compliance requests, intellectual property concerns, privacy matters, consumer protection matters or formal correspondence, contact:

Cedarvale & Rowan
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Email: support@cedarvaleandrowan.ca
Privacy email: privacy@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

10. Consumer Protection Contact

If you are a consumer in Ontario and we cannot resolve your concern directly, you may have the option to contact Consumer Protection Ontario or another relevant consumer protection body. We encourage customers to contact us first so we can try to resolve the issue promptly.

11. Primary Contact

For most enquiries, the primary contact is:

Email: support@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936