Shipping Policy

Business name: Cedarvale & Rowan

Customer support email: support@cedarvaleandrowan.ca

Returns email: returns@cedarvaleandrowan.ca

Phone: +1 (647) 742-1936

Business address:
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Effective date: 9 July 2026

1. Overview

This Shipping Policy explains how Cedarvale & Rowan processes, ships and supports orders placed through our online store. Delivery times are estimates only and may vary depending on product availability, destination, carrier performance, public holidays and circumstances outside our reasonable control.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days after payment confirmation, excluding Canadian federal public holidays, Ontario public holidays, carrier closures and exceptional operational closures.

During sale periods, product launches, peak seasons or unexpected demand, processing may take longer. If there is a significant delay, we will try to contact you using the details provided at checkout.

3. Order Confirmation

After placing an order, you should receive an order confirmation email. Please review your order confirmation carefully and contact us promptly if your name, shipping address, product selection, size, colour or contact details are incorrect.

4. Shipping Destinations

We may ship within Canada and to selected international destinations. Available shipping destinations and methods will be shown at checkout where applicable. We reserve the right to refuse or cancel orders to locations that we cannot service or where shipping is unavailable, restricted or commercially unreasonable.

5. Shipping Rates

Shipping rates are calculated or displayed at checkout based on destination, order value, parcel weight, delivery method, promotions or other factors. Free shipping promotions, if offered, may be subject to minimum order values, destination restrictions, product exclusions or time limits.

6. Currency, HST and Taxes

Prices and shipping charges are generally displayed in Canadian dollars unless stated otherwise. Where applicable, prices may include or be subject to HST. International orders may be subject to import duties, customs charges, taxes, brokerage fees or local charges, which are the customer's responsibility unless stated otherwise at checkout.

7. Estimated Delivery Times

Estimated delivery times are provided for guidance only. Delivery time starts after the order has been processed and dispatched, not when the order is placed.

Canadian deliveries may vary depending on the destination, carrier, delivery service and regional access. Remote and rural areas may take longer than metropolitan areas.

International delivery times may vary significantly due to customs processing, carrier networks, local postal services, border requirements and events outside our control.

8. Internet Agreement and Online Purchase Information

For Ontario consumers, online purchases may be treated as internet agreements where applicable. We aim to provide required information before purchase and to send order confirmation or a copy of the agreement in a format that can be retained where required by law.

If delivery is not made within the agreed or legally required time, or if required online purchase information is not provided, you may have cancellation, refund or chargeback rights in accordance with Ontario consumer protection law.

9. Dispatch Confirmation and Tracking

When your order is dispatched, we will usually send a shipping confirmation email with tracking details if tracking is available. Tracking information may take time to update after the carrier receives the parcel.

10. Delivery Delays

Delivery may be delayed by public holidays, severe weather, natural disasters, carrier disruptions, customs processing, incorrect addresses, failed delivery attempts, high parcel volumes, security checks or other events outside our reasonable control.

If your parcel appears delayed, please check the tracking link first. If you need help, contact support@cedarvaleandrowan.ca with your order number.

11. Incorrect or Incomplete Addresses

You are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated addresses provided by the customer, except where applicable law provides otherwise.

If you notice an address error, contact us immediately at support@cedarvaleandrowan.ca or by phone at +1 (647) 742-1936. We will try to assist, but we cannot guarantee changes once an order has been processed or dispatched.

12. Lost Parcels

If tracking suggests your parcel may be lost, contact us with your order number. We may need to open an investigation with the carrier before providing a remedy. Where a parcel is confirmed lost before delivery is completed, we will provide an appropriate remedy in accordance with applicable consumer protection law and the circumstances of the order.

13. Delivered but Not Received

If tracking shows that your parcel was delivered but you have not received it, please check around the delivery location, mailroom, reception, parcel locker, safe-drop area, neighbours and household members. Contact us promptly if you still cannot locate the parcel.

We will assist where reasonable, but we may not be responsible for parcels confirmed as delivered correctly by the carrier unless required by law.

14. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible at support@cedarvaleandrowan.ca with your order number and photos of the packaging, shipping label and damaged product. Please keep the packaging until the matter is resolved, as the carrier may require it for assessment.

15. International Shipping

International orders may be subject to customs inspections, import restrictions, duties, taxes and fees. You are responsible for complying with import laws in your country and paying any applicable customs or import charges unless stated otherwise at checkout.

We are not responsible for delays caused by customs, border processing or local authorities. If a product cannot be imported into your country, the order may be cancelled or returned, and any refund may be subject to deductions permitted by law for shipping, return costs, duties or fees incurred.

16. Customs Duties and Import Charges

Customs duties, taxes and import fees are not always included in product or shipping prices. If these charges apply, they are usually collected by the carrier, customs authority or local delivery provider. Refusal to pay these charges may result in delay, abandonment, return or disposal of the parcel.

17. Refused International Deliveries

If an international order is refused, unclaimed or returned due to unpaid duties, taxes, incorrect address, import restrictions or failure to collect, we may deduct shipping, return shipping, duties, taxes, handling fees and other reasonable costs from any refund where permitted by law.

18. Split Shipments

We may send items in separate shipments depending on product availability, fulfilment location, carrier requirements or operational reasons. If your order is split, you may receive more than one tracking number and parcels may arrive on different dates.

19. Changes and Cancellations Before Dispatch

If you need to change or cancel an order before dispatch, contact us immediately. We will try to assist, but changes and cancellations cannot be guaranteed once an order has entered processing, packing or dispatch.

Contact: support@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

20. Delivery and Non-Delivery Rights

Nothing in this Shipping Policy limits any rights you may have under Ontario consumer protection law, including rights relating to products that are not delivered, delivered late, damaged, defective or incorrectly supplied.

21. Contact Us

For shipping questions, delivery support or tracking help, contact:

Cedarvale & Rowan
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Email: support@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936