Privacy Policy

Business name: Cedarvale & Rowan

Privacy email: privacy@cedarvaleandrowan.ca

Customer support email: support@cedarvaleandrowan.ca

Phone: +1 (647) 742-1936

Business address:
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Effective date: 9 July 2026

1. Overview

This Privacy Policy explains how Cedarvale & Rowan collects, uses, discloses, stores and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, use our services or otherwise interact with us.

2. Organisation Responsible for Personal Information

Cedarvale & Rowan is responsible for personal information collected through our online store and related customer support channels.

Privacy contact:
Cedarvale & Rowan
180 Colin Ave
Toronto, ON M5P 2C6
Canada
Email: privacy@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936

3. Applicable Privacy Requirements

Where applicable, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, and other applicable Canadian privacy requirements. PIPEDA generally applies to private-sector organisations that collect, use or disclose personal information in the course of commercial activities.

Some obligations may depend on the nature and size of the business, the types of personal information handled, the purposes of processing and whether specific legal thresholds apply.

4. Accountability

We are accountable for personal information under our control. We take reasonable steps to manage personal information responsibly, maintain appropriate internal practices, limit access where practical, use service providers carefully and respond to privacy enquiries or complaints in a reasonable manner.

5. Personal Information We Collect

We may collect personal information including:

• Name, billing address, shipping address and contact details.
• Email address and phone number.
• Order details, product selections, transaction history and delivery preferences.
• Account login details, if customer accounts are enabled.
• Customer support communications, return requests and complaint information.
• Marketing preferences and subscription status.
• Information you submit in reviews, forms, surveys or messages.
• Technical information about your device, browser, website use and interactions.

6. Payment Information

Payments are processed through third-party payment providers. We generally do not store complete card numbers or full payment credentials on our own systems. Payment providers may collect, process and store payment information in accordance with their own terms, privacy policies and security standards.

7. Automatically Collected Information

When you visit our website, we and our service providers may automatically collect information such as IP address, device type, browser type, pages viewed, referring pages, time zone, approximate location, session activity, cart activity and information collected through cookies, pixels, tags and similar technologies.

8. Purposes for Collection, Use and Disclosure

We may collect, use and disclose personal information to:

• Process, confirm, fulfil and deliver orders.
• Accept payment and prevent payment fraud.
• Provide customer support and respond to enquiries.
• Manage returns, refunds, exchanges, complaints and consumer protection claims.
• Create and manage customer accounts.
• Send order confirmations, shipping updates and service messages.
• Personalise website content and improve customer experience.
• Send marketing communications where permitted by law and your preferences.
• Analyse website performance, product interest and business operations.
• Detect, investigate and prevent fraud, misuse, security incidents and unlawful activity.
• Comply with legal, tax, accounting, regulatory and dispute resolution obligations.

9. Consent

Where required, we collect, use or disclose personal information with your consent. Consent may be express, such as when you subscribe to marketing, or implied by your actions, such as when you provide information to place an order or request customer support.

We aim to make consent meaningful by explaining the purposes for which personal information is collected, used or disclosed.

10. Withdrawal of Consent

You may withdraw consent for certain uses of your personal information, such as marketing communications, by following unsubscribe instructions or contacting privacy@cedarvaleandrowan.ca. Withdrawal of consent may affect our ability to provide certain services, such as processing an order or responding to a support request.

11. Limiting Collection

We aim to collect only the personal information reasonably necessary for our business activities, legal obligations and customer service functions. You should not provide sensitive information unless we request it and it is necessary for the relevant purpose.

12. Disclosure to Service Providers

We may disclose personal information to trusted service providers that help us operate our business, including website hosting providers, ecommerce platforms, payment processors, shipping carriers, fulfilment partners, email service providers, analytics providers, marketing platforms, fraud prevention providers, customer support tools, professional advisers and government or regulatory bodies where required by law.

13. Processing Outside Ontario or Canada

Some of our service providers may process or store personal information outside Ontario or outside Canada. Where this occurs, your information may be subject to the laws of the jurisdiction where it is processed.

We take reasonable steps to use service providers with appropriate privacy and security practices, including contractual, technical and organisational safeguards where appropriate.

14. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, maintain carts, analyse traffic, measure marketing performance and improve our services. You can adjust browser settings to block or delete cookies, but some website features may not work properly without them.

15. Marketing Communications

If you subscribe to marketing or otherwise consent to receive promotional messages, we may send emails, SMS messages or other communications about products, offers and updates. You can unsubscribe at any time by using the unsubscribe link or contacting support@cedarvaleandrowan.ca.

16. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, tax, fraud prevention, dispute resolution and business recordkeeping. When information is no longer required, we take reasonable steps to delete, de-identify or securely dispose of it.

17. Security Safeguards

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, modification or other misuse. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

18. Privacy Incidents and Breaches

If we become aware of a privacy incident or breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate and remediate it. Where required by applicable law, we will notify affected individuals and relevant authorities.

19. Accuracy

We take reasonable steps to keep personal information accurate, complete and up to date for the purposes for which it is used. You can help by providing accurate information and notifying us of changes to your contact or delivery details.

20. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting privacy@cedarvaleandrowan.ca. We may need to verify your identity before responding. We may refuse or limit access where permitted by law, such as where disclosure would affect another person's privacy or legal rights.

21. Privacy Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it:

Email: privacy@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936
Address: 180 Colin Ave, Toronto, ON M5P 2C6, Canada

We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another relevant authority.

22. Children's Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact privacy@cedarvaleandrowan.ca.

23. Legal Requests

We may disclose personal information if required or authorised by law, regulation, court order, government request, law enforcement request, tax obligation, dispute process or to protect our lawful rights, customers, business, website or others.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website after changes are posted means you acknowledge the updated policy.

25. Contact Us

For privacy questions, requests or complaints, contact:

Cedarvale & Rowan
180 Colin Ave
Toronto, ON M5P 2C6
Canada

Privacy email: privacy@cedarvaleandrowan.ca
Customer support email: support@cedarvaleandrowan.ca
Phone: +1 (647) 742-1936